GDPR Rights

Your GDPR Rights

Last Updated: January 1, 2025

1. Introduction to GDPR

The General Data Protection Regulation (GDPR) gives individuals in the European Union specific rights regarding their personal data. velvetspeedgo is committed to protecting your privacy and ensuring you can exercise these rights effectively.

2. Data Controller Information

Data Controller: velvetspeedgo

Website: velvetspeedgo.com

Address: 164 York Street, Joondalup WA 6027, Australia

Contact Email: support@velvetspeedgo.com

3. Your Rights Under GDPR

3.1 Right of Access (Article 15)

You have the right to request confirmation of whether we process your personal data and, if so, to access that data along with specific information about the processing.

What you can request:

• Confirmation of data processing
• Categories of personal data processed
• Purposes of processing
• Recipients of your data
• Retention periods
• A copy of your personal data

3.2 Right to Rectification (Article 16)

You have the right to request correction of inaccurate personal data and to complete incomplete personal data.

How to exercise: Contact us with details of the incorrect information and the correct information.

3.3 Right to Erasure - "Right to be Forgotten" (Article 17)

You have the right to request deletion of your personal data in certain circumstances:

• The data is no longer necessary for the original purpose
• You withdraw consent and there's no other legal basis
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed
• Erasure is required for legal compliance

3.4 Right to Restriction of Processing (Article 18)

You have the right to request restriction of processing in these situations:

• You contest the accuracy of personal data
• Processing is unlawful but you prefer restriction over deletion
• We no longer need the data, but you need it for legal claims
• You object to processing while we verify legitimate grounds

3.5 Right to Data Portability (Article 20)

You have the right to receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller when:

• Processing is based on consent or contract
• Processing is automated

3.6 Right to Object (Article 21)

You have the right to object to processing based on:

• Legitimate interests (including profiling)
• Performance of public tasks
• Direct marketing (absolute right)
• Scientific, historical research or statistical purposes

3.7 Rights Related to Automated Decision-Making (Article 22)

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects or similarly significant effects.

4. How to Exercise Your Rights

4.1 Submitting Requests

To exercise any of your GDPR rights, please contact us:

• Email: support@velvetspeedgo.com
• Subject Line: "GDPR Rights Request"
• Include: Your name, email address, specific right you wish to exercise, and any relevant details

4.2 Identity Verification

To protect your privacy, we may need to verify your identity before processing your request. We may ask for:

• Additional identification information
• Proof of your relationship to the data (if requesting on behalf of someone else)

4.3 Response Timeframes

We will respond to your request:

• Standard Response: Within 1 month of receipt
• Complex Requests: Up to 3 months (we'll inform you of any extension)
• Acknowledgment: Within 72 hours of receiving your request

5. Withdrawing Consent

Where processing is based on consent, you have the right to withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

5.1 How to Withdraw Consent

• Newsletter: Use the unsubscribe link in emails or contact us
• Cookies: Adjust your browser settings or use our cookie preferences
• Contact Forms: Request deletion of submitted information

6. Cookie Management

You can manage cookies through:

• Browser Settings: Most browsers allow you to control cookies
• Cookie Banner: Use the preferences in our cookie consent banner
• Contact Us: Request specific cookie management assistance

7. Data Protection Officer

For data protection matters, you can contact our designated representative:

• Email: support@velvetspeedgo.com
• Subject: "Data Protection Officer - GDPR Inquiry"

8. Complaints and Supervisory Authorities

If you're not satisfied with how we handle your personal data or GDPR rights, you have the right to lodge a complaint with:

8.1 Our Internal Process

First, please contact us at support@velvetspeedgo.com with your concerns. We'll investigate and respond promptly.

8.2 Supervisory Authorities

You can also complain to your local data protection authority:

• EU Residents: Your national data protection authority
• UK Residents: Information Commissioner's Office (ICO)
• Australian Residents: Office of the Australian Information Commissioner (OAIC)

9. Cross-Border Data Transfers

If we transfer your data outside the EU/EEA, we ensure adequate protection through:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules
• Approved codes of conduct

10. Data Retention

We retain personal data only as long as necessary for the purposes outlined in our Privacy Policy:

• Contact Inquiries: 2 years
• Newsletter Subscriptions: Until you unsubscribe
• Website Analytics: 26 months
• Legal Compliance: As required by applicable laws

11. Automated Decision-Making

We do not currently use automated decision-making or profiling that produces legal effects or similarly significant effects. If this changes, we will update this information and provide appropriate notices.

12. Updates to This Information

We may update this GDPR rights information periodically. Significant changes will be communicated through our website or direct notification where appropriate.

13. Language and Accessibility

This information is available in English. If you need assistance understanding your rights or require this information in another format, please contact us.

14. Quick Reference - Contact Information